Shipping policy

Welcome to Elovia. We are committed to delivering your order safely and on time.

Processing Time

All orders are processed within 1–3 business days.
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing may take a little longer. We will notify you if there is a significant delay.

Shipping Time

USA Standard Shipping: 5–10 business days.
USA Express Shipping (if available): 2–5 business days.

Shipping times are estimates and may vary due to weather, holidays, or carrier delays.

Shipping Charges

Shipping charges are calculated at checkout.
We may offer Free Shipping on qualifying orders or during promotional periods.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

Incorrect Address

Please ensure your shipping address is correct before placing your order. Elovia is not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package is lost or significantly delayed, please contact us. We will work with the shipping carrier to resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will review your case and arrange a replacement or refund if applicable.